Customer care

Return & Refund Policy

Horse Peak Gelatin orders are covered by the stated 60-day satisfaction guarantee. If you are not satisfied with your order, contact the seller within the guarantee period for return instructions and eligibility details.

How to request a return

Use the support contact information included in your order confirmation. Include your order number and a brief description of your request. Please wait for authorization and return instructions before sending any product back.

Eligibility and processing

Eligibility, the return address, processing time, and refund method are determined by the seller under the guarantee terms applicable to your purchase. You may be asked for order details or supporting information.

Damaged or defective orders

If your order arrives damaged or defective, contact the support team promptly and keep the packaging. Photos or other evidence may be requested to arrange a replacement or other resolution.